Channelized × Capillary Technologies

Make your Capillary program visible to AI shoppers.

Channelized connects Capillary Loyalty+ to AI assistants, so members see their points and personalized offers while shopping, and every redemption is recorded.

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What becomes possible

What Capillary can do with Channelized.

Connect Capillary loyalty and promotions to AI assistants.

Recognize the member

Read tier, points and member attributes after consent.

Apply member offers

Issue and apply personalized coupons and promotions.

Track engagement

Record AI-originated transactions and redemptions in the program.

How it connects

How Capillary connects.

Channelized sits between the agent and Capillary, translating intent into the right data request or action while applying your business rules.

AI agent Where intent begins
Channelized Context · rules · actions
Capillary System of record
  1. 01 Member identified member · Platinum, consent ✓
  2. 02 Offers checked offers · 2 personalized
  3. 03 Coupon issued coupon · 20% baby care issued
  4. 04 Transaction recorded transaction · attributed to AI
Result Coupon applied to the basket

Your business stays in control

Personalized to the individual. Governed by your rules.

  • Member-consented access
  • Eligible rewards only
  • Confirmed redemptions
  • Complete audit trail

Build the journey

What pairs well with Capillary?

Not similar products: complementary connections that add the next useful layer to the same customer journey.

Agent channels ChatGPT

Begin the journey where customer intent appears
Commerce & content Shopify

Turn the offer into a cart
Service & engagement Braze

Trigger the right follow-up from real intent

FAQ / Capillary questions

What teams ask about the Capillary Technologies integration.

Clear answers about how Channelized connects context, systems and customer action.

01

What does the Channelized Capillary Technologies integration do?

Channelized connects Capillary Loyalty+ to AI assistants, so members see their points and personalized offers while shopping, and every redemption is recorded.

02

What becomes possible with Capillary?

Three things. Recognize the member: read tier, points and member attributes after consent. Apply member offers: issue and apply personalized coupons and promotions. Track engagement: record AI-originated transactions and redemptions in the program. Together they form one connected customer journey.

03

How does Channelized keep Capillary actions controlled?

Channelized scopes the Capillary connection to approved data and capabilities, validates requests against your policies, and keeps an auditable record of every interaction. Your existing permissions and business rules remain the source of control.

04

Where does Capillary fit in the customer journey?

A typical journey runs in four steps: member identified, offers checked, coupon issued and transaction recorded. Channelized carries the customer’s intent and relevant context between those steps, so Capillary can add value without forcing the customer to start again.

Channelized × Capillary Technologies

Put Capillary in front of every agent.

Bring one customer journey. Our integration team will show you the connection working end to end.

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