Write to us
Send your question straight to the team. Include the email on your account so we can find it quickly.
Support
How can we help?
Questions about your account, the platform or getting started? Write to us or send a request. We reply within one to two business days.
Ways to get help
Pick the fastest way in.
Send a request
A short form that goes to the support team. We follow up by email.
Browse resources
How brands work with AI agents, and every platform Channelized connects to.
01 How do I contact Channelized support?
You can reach the Channelized support team two ways: email us directly at [email protected], or submit a request using the support form on this page. Both go straight to our team.
02 What is your typical response time?
We aim to respond to every support request within one to two business days. Urgent, account-impacting issues are prioritized.
03 What information should I include in my support request?
To help us resolve your issue faster, include your name, the email associated with your account, your company website, and a clear description of the problem or question, along with any relevant screenshots or steps to reproduce.
04 I have a billing or account question. Can you help?
Yes. Send billing and account questions to [email protected] or through the form on this page and our team will assist you. Please include the email address on your account so we can locate it quickly.
05 Where can I learn more about how Channelized works?
Start with our blog for how brands work with AI agents, then see the solutions and integrations pages for what Channelized connects to and what it does.
06 How do I request a demo or discuss pricing?
Use the support form on this page or email [email protected] and let us know you would like a demo or pricing details. Our team will follow up to schedule a conversation.